- "e-Butler: An Architecture of a Customer-Centric Personalization System,"
International Journal of Computational Intelligence and Applications,
vol. 2, no 3, October 2002 (with G. Adomavicius).
- "Personalization Technologies: A Process-Oriented Perspective."
Communications of the ACM, 48(1), October 2005 (with G. Adomavicius).
- "Personalization: The State of the Art and Future Directions."
In Handbook on Business Computing, Elsevier Publishing. To
appear in 2008.